Privacy policy

Client Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to query or complain

Contact details

Post: Peregrine House, Peel Road, Douglas, Isle of Man, IM1 5EH.

Telephone: 07624314665

Email: anthony@notaryservices.im

What information we collect, use, and why

We collect or use the following information to provide and improve notary and legal services for clients:

Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of the services you have purchased)
Usage data (including information about how you interact with and use our website and services)
Employment details (including salary, sick pay, and length of service)
Information relating to compliments or complaints
Records of meetings and decisions
Website user information

We collect or use the following personal information for the operation of client accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Information used for security purposes

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

Names and contact information
Client accounts and records

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details
Addresses
Purchase or account history
Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Identification documents
Client account information
Any other personal information required to comply with legal obligations

We collect or use the following personal information to protect client welfare:

Names and contact information
Client account information
Health and wellbeing information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Payment details
Account information
Purchase or service history

Lawful bases and data protection rights

Under ISLE OF MAN data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the IOM GDPR. You can find out more about lawful bases on the INFORMATION COMMISSIONER’S website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the INFORMATION COMMISSIONER’S website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure – You have the right to ask us to delete your personal information.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.

Your right to object to processing – You have the right to object to the processing of your personal data.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve services for clients; for the operation of client accounts; for the prevention, detection, investigation or prosecution of crimes; to protect client welfare; for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

Directly from you

How long we keep information

We store personal information only for as long as we need it to provide services to you AND only for as long as we are obliged by the law to store it.

Others we share personal information with

Organisations we’re legally obliged to share personal information with AND those necessary to provide the services that you have requested.

How to request further information or complain

If you have any concerns about our use of your personal data, you can make a request or complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a query or complaint with us, you can also complain to the ICO.

The ICO’s address:

Isle of Man Information Commissioner
P.O. Box 69
Douglas
Isle of Man, IM99 1EQ
Telephone: +44 1624 693260
Email: ask@inforights.im